21 December 2015

Valve Being Sued By French Consumer Rights Watchdog Over Steam License Agreement


Valve is being sued by French consumer rights group UFC Que Choisir, who allege that Steam’s policies don’t act in the interests of the consumer. UFC Que Choisir isn't a group of cage fighters but rather an organisation which litigates on behalf of the French public.

They contest there’s certain clauses in the Steam Subscriber Agreement that don’t comply with French law, and in response have begun court proceedings. The main point of contention is that users can’t resell their digital goods, something which is allowed under French law. Right now once you buy a game on Steam, that’s it. It’s linked to your account and no one else's. You can get a refund if you’ve played less than two hours, but there’s no option to complete a game and then sell it onto another user. It sounds a bit absurd but it’s how practically every other medium works. I can go into a shop and buy a PS4 game for £40, keep it for a few weeks and finish it, and then head to eBay and sell it for £30. So why shouldn’t this be the case for digital games, which often costs even more than their physical counterparts?

That’s not the only problem UFC Que Choisir have either - there’s five points of contention which don’t fall in line with French consumer law.


  • Steam's Subscriber Agreement explicitly forbids users to sell their games, despite the transfer of ownership of digital products/licenses being legal
  • Valve declines any responsibility in case they get hacked and users' personal info get stolen
  • Valve claims ownership on the rights of any user-created content uploaded on Steam
  • It is impossible to get the money on your Steam Wallet back if your account is closed/deleted/banned
  • Valve applies Luxembourg's consumer law regardless of the user's country

Valve’s not alone in this treatment as well, obviously. All digital retailers seem to skirt around the laws of their respective regions and there hasn’t been much done to tackle this.
How do you feel about Valve’s approach to consumer rights and digital ownership in general? Does it bother you that your purchases don’t constitute ownership under Valve’s terms and conditions?

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